FAQ
Straight answers about ZumPages
Everything you need to know about creating better product experiences before and after the sale.
Getting started
What is ZumPages?
ZumPages creates helpful product pages for every customer moment. A customer can get the right product story, guidance, answers, and next step after coming from a QR code, advertisement, email, affiliate, or another channel.
How does ZumPages help my business?
ZumPages helps customers understand what they bought, decide what to buy, and get more value from your products. You also learn which questions customers ask and which pages help them take action.
How long does it take to get started?
Most brands can create a page quickly. You add a product, review the page, and publish it when it is ready.
What do I need to get started?
You need a product and the basic information you want customers to see, such as product details, instructions, images, videos, frequently asked questions, and links to buy.
Pages and customer journeys
How does a customer reach a ZumPage?
A customer can reach a ZumPage by scanning a QR code or opening a link from an advertisement, email, social post, affiliate, marketplace, or another campaign.
Do I need to change my existing packaging?
Not necessarily. You can begin with links and add a QR code to new packaging, inserts, labels, or other customer touchpoints. If an existing code already points to a link you control, it may be possible to use that link as well.
Can a product have different pages for different customers?
Yes. A product can show a different page for different campaigns, channels, audiences, or customer moments. This lets you answer the question behind each visit instead of showing everyone the same message.
Can I use ZumPages with ads and email?
Yes. ZumPages can support links from ads, email, social media, affiliates, QR codes, and other channels. Each link can lead customers to the product story that fits how they arrived.
Does ZumPages work with my current social media?
Yes. ZumPages works with the social media channels you already use, including Instagram, Facebook, TikTok, LinkedIn, and other channels that support links. You can send people from each post or campaign to a product page that fits the message they saw.
Customer insight and trust
What can I learn from customer visits?
You can see how customers interact with your pages, which links they open, which questions they ask, and which campaigns bring them there. This helps you understand what customers need before and after they buy.
Does ZumPages collect customer information?
ZumPages may collect information about visits and interactions so the service can work, measure performance, and improve customer experiences. The exact information depends on how the service is configured. See the Privacy Policy for details.
Can I use ZumPages for my type of business?
Yes. ZumPages is designed for product brands across areas such as beauty, food and beverage, handmade products, pet products, supplements, and other consumer categories.
Can customers get help after they buy?
Yes. A ZumPage can give customers product instructions, answers, videos, frequently asked questions, and useful next steps after the sale. Helpful guidance can make it easier for customers to use the product and come back.
Plans and support
Can I start without a credit card?
Yes. You can begin without providing a credit card. Visit the Pricing page to compare plans and choose the right fit.
What if I need more products or visits?
You can move to a larger plan when your brand grows. Custom plans are also available for brands that need more products, visits, or specific volumes.
Where can I see the current prices?
You can see the current plans, included products, visit limits, analytics, and audio options on the Pricing page.
Looking for plan details? Visit the Pricing page. For information about personal data, read our Privacy Policy.
Ready to answer more customer questions?
Start with a product and build from there.
Questions? dan@zumpages.com